Refund Policy
Returns
It is important to note that any and all returns/exchanges/warranty shipments sent back to H2C Brands LLC must have a valid return authorization # visible on the outside of the box as well as inside the package with the returned merchandise. To obtain your return authorization number (RA#) please email info@voltheat.com or call 888.518.6871.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at
(888) 518-6871 or info@volheat.com
FINAL Sale items
Products marked as "Final Sale" unfortunately cannot be returned for refund. Regular sale items not marked as "Final Sale" are eligible for return/exchange under our normal return policy.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@voltheat.com or call us at (888) 518-6871 to get Return Authorization # and send your item to:
H2C Brands LLC
110 Cumberland Park Dr #205
St Augustine, FL 32095
Shipping
It is important to note that any and all returns/exchanges/warranty shipments sent back to H2C Brands LLC must have a valid return authorization # visible on the outside of the box as well as inside that package with the returned merchandise.
To return your product, you should mail your product to:
H2C Brands LLC
110 Cumberland Park Dr #205
St. Augustine, FL 32095
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
